Job Description

Your Role

The Consultant level Application Developer of the Client Personalization team is responsible for application service level achievement and customer satisfaction of Blue Shield of California’s Salesforce Health Cloud capabilities. This developer creates, configures, and manages the applications and related components and will be accountable for delivering BSC’s desired business outcomes. This includes understanding the functionality of the technical solutions used to enable business processes. This role requires interaction with our IT and Business partners (BU/Functional Area leaders) in determining solid business requirements/ applications solutions. The Application Developer, Consultant will have experience designing, building, and implementing features in Salesforce Cloud.

Your Work

In this role, you will:

• Adopt and apply software engineering concepts and processes to software development
• Provide input to designs and technical specifications
• Develop user interfaces and application programs using the technical specifications and design documents provided
• Test, debug and maintain code according to the technical specifications
• Provide knowledge transfer to less experienced staff
• Assist in creating, refining, and maintaining user stories and associated deliverables such as process flows and test cases to meet development and stakeholder needs
• Actively participate in agile ceremonies (i.e., daily standup, sprint planning, retrospective, & demos)
• Improve the reliability and utilization of systems and applications
• Monitor software configuration changes to anticipate and address the impact of data reliability and customer satisfaction issues
• Coordinate sustaining support for application platforms and business processes
• Demonstrate leadership skills in services development, services adoption, and service governance
• Proactively address potential system issues to meet or exceed established timelines and delivers service within budget constraints and seeks ways to reduce application-related costs
• Be a technical expert in build/development cycles of Salesforce Health Cloud solutions needed to support Blue Shield’s growth and financial goals
• Establish trusted relationships with business partners, internal IT organizations, other IT portfolio leaders, and Vendor partners
• Effectively communicate approach, value, risk, alternatives, and status of goal progress with executive & senior management, business sponsors, and product managers

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 7 years of prior relevant experience
• Requires 7+ years of hands-on design, coding, integration, and deployment experience in Cloud based applications, with strong knowledge of Salesforce applications
• Requires experience with Salesforce Omnistudio, including hands on experience with OmniScripts, Integration Procedures, Data Raptors, Flex Cards, Business Rule Engine, Docgen and OmniStudio Templates
• Experience with relevant software development tools, industry protocols, troubleshooting & support procedures, monitoring & quality controls, and communication/documentation software
• Ability to work with limited management direction and exercise considerable latitude in determining technical objectives of assignment
• Strong technical acumen & deep working knowledge of Agile Methods, Service Architecture, and enterprise Cloud Integration
• Experience designing, developing, and maintaining custom solutions within Salesforce using Apex (classes and triggers), Process Builder, Flows, Visual Force pages Aura & Lightning Web Components, and other platform features
• Experience utilizing Salesforce APIs (REST, SOAP, Bulk, Streaming, etc.) to seamlessly integrate with other organizational systems; Experience with html, java script, Salesforce Lightning/Newport Design System, SOQL, SOSL & custom styling
• Extensive experience in Salesforce configuration and development including Workflows, Process Builder, Apex (classes and triggers), Visual Force page, Lightning Components
• Salesforce Admin, Platform Developer and Omnistudio Developer certifications are preferred
• Experience in Application Integration, design and applying to the Vlocity techniques such as Integration Procedures and Apex is preferred
• Strong ability to influence, collaborate, and build relationships with key stakeholders, vendors, and cross-functional teams
• Effective verbal and written communication skills including the ability to create, translate, and execute technical deliverables

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